Privacy policy

Privacy Policy

Last updated: 24 October 2026

1. Data controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD), users are informed of this Privacy Policy.

Data controller:

INALKO C.B.

Tax identification number (CIF): E12607877

Address: Calle Rench, 50 Bajo, 12579 Alcossebre (Castellón)

Email: hola@pensionrenchplaya.com

Telephone: +34 608 378 935

Website: https://pensionrenchplaya.com

2. Purposes of processing

Personal data provided by users will be processed for the following purposes:

• Managing requests submitted through the contact form.
• Responding to enquiries, information requests and communications.
• Managing accommodation bookings made through the website.
• Managing payments made through Stripe.
• Issuing invoices where applicable.
• Complying with legal obligations arising from the tourist accommodation business.
• Completing mandatory guest registration with the competent authorities through the official SES.Hospedajes platform.
• Handling issues relating to bookings.
• Ensuring the security of the premises through video surveillance systems installed in communal areas.
• Improving the browsing experience through statistical analysis of the website, provided the user has consented to the relevant cookies.

3. Data we collect

We may process the following categories of data:

Identification data

• First name and surname.
• Identity document where legally required.
• Postal address.
• Email address.
• Telephone number.

Booking details

• Check-in and check-out dates.
• Number of guests.
• Room type.
• Information needed to manage the stay.

Billing details

• Tax details.
• Billing address.
• Information needed to issue invoices.

Technical data

Certain technical data may be collected through cookies while browsing, such as:

• IP address.
• Browser used.
• Operating system.
• Pages visited.
• Browsing time.

4. Legal basis for processing

The processing of personal data is based on one of the following legal grounds:

• Performance of the accommodation contract requested.
• Consent given by the user.
• Compliance with legal obligations.
• The controller’s legitimate interest in ensuring the security of the premises and improving the services provided.

5. Data retention

Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected.

It will subsequently be blocked for the statutory periods required to address potential legal liabilities.

Data processed to meet a legal obligation may be retained for the periods required by tax, commercial, tourism and public security legislation.

Images recorded by the video surveillance system will be retained for a maximum of thirty (30) days, unless they must be preserved as evidence of acts against people, property or premises.

6. Data recipients

Data may be disclosed only where necessary to provide the service or where there is a legal obligation.

Recipients may include:

• Stripe, as the payment processing platform.
• The Spanish Tax Agency and other public authorities where legally required.
• State law enforcement agencies through the official SES.Hospedajes platform, to comply with guest registration requirements.
• Financial institutions involved in managing payments and refunds.

Under no circumstances will data be sold or disclosed to third parties for commercial purposes.

7. International transfers

Some technology providers used by this website may be located outside the European Economic Area.

Where this occurs, transfers will take place only with appropriate safeguards under the General Data Protection Regulation.

8. Users’ rights

Data subjects may exercise the following rights at any time:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to object.
• Right to restriction of processing.
• Right to data portability.
• Right to withdraw consent.

To exercise any of these rights, a request together with a copy of an identity document may be sent to:

hola@pensionrenchplaya.com

If you believe that the processing of your data does not comply with applicable legislation, you may also lodge a complaint with the Spanish Data Protection Agency:

9. Information security

INALKO C.B. implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to protect personal data against:

• accidental loss;
• destruction;
• unauthorised access;
• alteration;
• improper disclosure.

However, no transmission of data over the Internet can be guaranteed to be completely secure.

10. Video surveillance

The establishment has video surveillance cameras installed exclusively in communal areas to ensure the safety of people, premises and property.

Cameras are not installed in rooms, bathrooms or spaces affecting guests’ privacy.

These images are processed in accordance with applicable data protection legislation.

11. Minors

Bookings may only be made by people over 18 with legal capacity to enter into a contract.

Minors may stay only when accompanied by their parents, guardians or legal representatives.

12. Cookies

This website uses its own and third-party cookies to ensure the website functions correctly, carry out statistical analysis and improve the browsing experience.

All information about the use of cookies is available in the corresponding Cookie Policy.

13. Amendments to the Privacy Policy

INALKO C.B. may update this Privacy Policy where necessary to reflect legislative or technical changes or changes in the operation of the website.

The current version will always be the one published on this page.

14. Contact

If you have any questions about the processing of your personal data or wish to exercise any of your rights, you can contact us at:

INALKO C.B.

Calle Rench, 50 Bajo

12579 Alcossebre (Castellón)

Email: hola@pensionrenchplaya.com

Telephone: +34 608 378 935