1. IDENTIFICATION OF THE PARTIES
These General Terms govern accommodation bookings made through the website pensionrenchplaya.com.
The entity owning the accommodation is:
INALKO C.B.
Tax identification number (CIF): E12607877
Registered tax address: Calle Rench, 50 Bajo, 12579 Alcossebre (Castellón)
Establishment: Calle Rench, 73, 12579 Alcossebre (Castellón)
Email: hola@pensionrenchplaya.com
Telephone: +34 608 378 935
Tourism registration: (To be added)
The person making the booking declares that they are of legal age, have sufficient legal capacity to enter into a contract and accept these General Booking Terms in full.
2. PURPOSE
These terms govern bookings of rooms offered by Pensión Rench Playa through its official website.
Making a booking implies express acceptance of these terms, the Privacy Policy and the Legal Notice.
3. BOOKING PROCESS
Bookings are made through the booking system integrated into the website.
Once the process is completed and payment confirmed, the customer will receive a booking confirmation email containing the essential details of the contract.
The booking will be considered confirmed only once the establishment has successfully received the corresponding payment and confirmation has been sent to the customer.
4. PRICES
All prices published on the website are in euros (€) and include applicable taxes unless expressly stated otherwise.
Prices may change at any time, although changes will not affect bookings already confirmed.
5. PAYMENT METHOD
The total booking amount must be paid when booking, by bank card through the secure Stripe payment platform.
The booking will not be confirmed until payment has been successfully authorised.
6. SECURITY DEPOSIT
To ensure proper use of the premises, the establishment will request a €50 security deposit, which will be charged together with the booking.
The deposit will be refunded on the day of check-out, once it has been verified that:
- There is no damage to the room or premises.
- The accommodation rules have not been breached.
- No furniture or equipment is missing.
- No exceptional cleaning has been necessary as a result of improper use.
- There has been no smoking inside the establishment.
If damage or breaches are identified, the establishment may retain all or part of the deposit to cover the costs incurred, informing the customer beforehand.
7. CANCELLATIONS
Customers may cancel their booking under the following conditions:
- Free cancellation up to 7 days before the scheduled arrival date.
- Between 7 days and 3 days before check-in, 50% of the amount paid will be refunded.
- Cancellations made less than 3 days in advance, and failure to arrive (no-show), will not entitle the customer to a refund.
Where applicable, refunds will be made using the same payment method used for the booking.
8. BOOKING AMENDMENTS
Changes of dates are subject to availability.
Customers may request a change of dates by contacting the establishment before the scheduled arrival date.
INALKO C.B. reserves the right to accept or reject the amendment according to existing occupancy.
9. CHECK-IN AND CHECK-OUT
Check-in is from 14:00.
Check-out is before 11:00 on the last day of the stay.
Arrivals or departures outside the established times require prior authorisation from the establishment.
10. GUEST REGISTRATION
In accordance with applicable legislation, all guests must provide the documents needed to complete mandatory guest registration through the official SES.Hospedajes platform of the Spanish Ministry of the Interior.
Refusal to provide these documents may prevent the stay from being formalised.
11. ACCOMMODATION RULES
To ensure a pleasant stay for all guests, the following rules must be respected:
- Smoking is prohibited in all indoor areas of the establishment.
- Parties and events are not permitted.
- Pets are not allowed.
- The minimum age to make a booking is 18, except for minors accompanied by their parents or legal representatives.
- Quiet hours must be respected between 00:00 and 09:00.
- Rooms must be used in accordance with their maximum authorised capacity.
- People other than those registered in the booking may not stay without express authorisation.
Failure to comply with these rules may result in immediate cancellation of the stay without a right to a refund.
12. USE OF THE HOT TUB
The hot tub is a free facility exclusively for staying guests.
It must be used responsibly and in accordance with hygiene, safety and shared-use rules.
The establishment may temporarily restrict its use for maintenance, cleaning or technical reasons, without giving rise to a right to financial compensation.
13. USE OF COMMUNAL AREAS
Guests may use communal areas while respecting the facilities and other users.
The kitchenette area has a microwave, air fryer and self-service coffee machine. Follow the instructions provided and leave the area clean after use.
14. CUSTOMER LIABILITY
Customers are liable for any damage caused by negligent or improper use of the establishment’s premises, furniture or equipment.
They are also liable for damage caused by people accompanying them during the stay.
15. PERSONAL BELONGINGS
INALKO C.B. accepts no responsibility for the loss, theft, damage or leaving behind of personal belongings within the establishment.
Use of the safe available in rooms is recommended where applicable.
16. RIGHT OF ADMISSION
The establishment may refuse access or require anyone to leave the premises whose behaviour disrupts other guests, breaches these terms or endangers the safety of other guests or staff.
17. DATA PROTECTION
Personal data provided during booking will be processed in accordance with the website’s Privacy Policy and solely for the proper management of the booking, compliance with legal obligations and provision of the services contracted.
18. CUSTOMER SERVICE
For any enquiry relating to a booking, customers can contact the establishment at:
Email: hola@pensionrenchplaya.com
Telephone: +34 608 378 935
19. AMENDMENTS TO THESE TERMS
INALKO C.B. may amend these General Terms where necessary due to legislative or technical changes or changes in the operation of the establishment.
The applicable terms will be those published at the time of booking.
20. APPLICABLE LAW AND JURISDICTION
These General Terms shall be governed by Spanish law.
Any dispute arising from the interpretation or performance of these terms shall be resolved by the courts having jurisdiction under applicable consumer legislation. Where permitted by law, the parties expressly submit to the courts of Castellón, waiving any other jurisdiction to which they might be entitled.