Returns and refunds policy
Last updated: 24 October 2026
1. Purpose
This Returns and Refunds Policy governs the conditions applicable to accommodation bookings made through the website pensionrenchplaya.com, owned by INALKO C.B.
By making a booking, the customer expressly accepts these conditions.
2. Nature of the service
Bookings made through this website are for tourist accommodation services to be provided on specific dates.
In accordance with Article 103 of Spanish Royal Legislative Decree 1/2007 of 16 November, approving the General Law for the Protection of Consumers and Users, the right of withdrawal does not apply to accommodation contracts for specific dates or periods.
3. Free cancellation
Customers may cancel their booking free of charge provided cancellation is notified at least 7 calendar days before the scheduled check-in date.
In this case, the full amount paid will be refunded using the same payment method used for the booking.
4. Cancellations between 7 and 3 days before arrival
Where cancellation takes place between 7 days and 3 days before the check-in date, the customer is entitled to a refund of 50% of the total amount paid.
The remainder will be retained to cover cancellation costs and the period during which the room was held.
5. Cancellations less than 3 days before arrival
Cancellations made less than 3 calendar days before the scheduled arrival date will not entitle the customer to a refund.
6. Failure to arrive (no-show)
If the customer fails to arrive on the scheduled first day of the stay, the booking will be considered cancelled as a no-show.
In these cases:
- No refund will be made.
- The establishment may make the reserved room available again.
7. Changes of dates
Subject to availability, customers may request a change to their booking dates.
Requests must be made before the scheduled check-in date.
Acceptance is subject to availability and may involve a price difference if the new dates have a different rate.
8. Refunds
Where a refund is due under this policy, the amount will be returned using the same payment method used for the booking.
The time taken to receive the amount depends on the customer’s bank and the payment platform used and may normally range from 3 to 10 working days.
INALKO C.B. is not responsible for delays caused by financial institutions or payment service providers.
9. Security deposit
To ensure proper use of the premises, the following will be paid during booking: a €50 security deposit.
The deposit will be refunded on the day of check-out, once it has been verified that:
- The room is in good condition.
- There is no damage to the furniture or premises.
- There has been no smoking inside the establishment.
- The accommodation rules have not been breached.
- No exceptional cleaning has been necessary.
- None of the equipment provided is missing.
If damage or breaches are identified, the establishment may retain all or part of the deposit, informing the customer of the reasons for that decision.
10. Early departure
If the customer voluntarily leaves the accommodation before the scheduled departure date, they will not be entitled to a refund for unused nights.
11. Cancellation for reasons attributable to the establishment
If, due to exceptional circumstances not attributable to the customer, Pensión Rench Playa cannot provide the contracted service, the establishment will offer, depending on the circumstances:
- A change of dates.
- Alternative accommodation with similar characteristics, where possible.
- A full refund of the amount paid.
12. Force majeure
INALKO C.B. shall not be liable for inability to provide the service arising from unforeseeable or unavoidable circumstances beyond its control, such as:
- Natural disasters.
- Fires.
- Floods.
- Widespread utility outages.
- Pandemics.
- Armed conflicts.
- Orders issued by the competent authorities.
- Other legally recognised force majeure events.
In these cases, both parties will seek a reasonable solution in light of the particular circumstances.
13. Contact
For any enquiry relating to cancellations, returns or refunds, customers can contact the establishment at:
INALKO C.B.
Email: hola@pensionrenchplaya.com
Telephone: +34 608 378 935
14. Amendments to this policy
INALKO C.B. may update this Returns and Refunds Policy where necessary to reflect legislative changes or changes in the operation of the establishment.
The applicable terms will be those in force at the time of booking.