{"id":11,"date":"2026-07-04T17:07:27","date_gmt":"2026-07-04T15:07:27","guid":{"rendered":"https:\/\/pensionrenchplaya.com\/en\/?page_id=11"},"modified":"2026-10-24T16:28:27","modified_gmt":"2026-10-24T14:28:27","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/pensionrenchplaya.com\/en\/cancellations-refunds\/","title":{"rendered":"Returns and refunds policy"},"content":{"rendered":"

Returns and refunds policy<\/strong><\/h2>\n

Last updated:<\/strong> 24 October 2026<\/p>\n

\n

1. Purpose<\/strong><\/h2>\n

This Returns and Refunds Policy governs the conditions applicable to accommodation bookings made through the website pensionrenchplaya.com<\/strong>, owned by INALKO C.B.<\/strong><\/p>\n

By making a booking, the customer expressly accepts these conditions.<\/p>\n

\n

2. Nature of the service<\/strong><\/h2>\n

Bookings made through this website are for tourist accommodation services to be provided on specific dates.<\/p>\n

In accordance with Article 103 of Spanish Royal Legislative Decree 1\/2007 of 16 November, approving the General Law for the Protection of Consumers and Users, the right of withdrawal does not apply<\/strong> to accommodation contracts for specific dates or periods.<\/p>\n

\n

3. Free cancellation<\/strong><\/h2>\n

Customers may cancel their booking free of charge<\/strong> provided cancellation is notified at least 7 calendar days<\/strong> before the scheduled check-in date.<\/p>\n

In this case, the full amount paid will be refunded using the same payment method used for the booking.<\/p>\n

\n

4. Cancellations between 7 and 3 days before arrival<\/strong><\/h2>\n

Where cancellation takes place between 7 days and 3 days before<\/strong> the check-in date, the customer is entitled to a refund of 50% of the total amount paid<\/strong>.<\/p>\n

The remainder will be retained to cover cancellation costs and the period during which the room was held.<\/p>\n

\n

5. Cancellations less than 3 days before arrival<\/strong><\/h2>\n

Cancellations made less than 3 calendar days<\/strong> before the scheduled arrival date will not entitle the customer to a refund<\/strong>.<\/p>\n

\n

6. Failure to arrive (no-show)<\/strong><\/h2>\n

If the customer fails to arrive on the scheduled first day of the stay, the booking will be considered cancelled as a no-show.<\/p>\n

In these cases:<\/p>\n

    \n
  • No refund will be made.<\/li>\n
  • The establishment may make the reserved room available again.<\/li>\n<\/ul>\n
    \n

    7. Changes of dates<\/strong><\/h2>\n

    Subject to availability, customers may request a change to their booking dates.<\/p>\n

    Requests must be made before the scheduled check-in date.<\/p>\n

    Acceptance is subject to availability and may involve a price difference if the new dates have a different rate.<\/p>\n

    \n

    8. Refunds<\/strong><\/h2>\n

    Where a refund is due under this policy, the amount will be returned using the same payment method used for the booking.<\/p>\n

    The time taken to receive the amount depends on the customer\u2019s bank and the payment platform used and may normally range from 3 to 10 working days<\/strong>.<\/p>\n

    INALKO C.B. is not responsible for delays caused by financial institutions or payment service providers.<\/p>\n

    \n

    9. Security deposit<\/strong><\/h2>\n

    To ensure proper use of the premises, the following will be paid during booking: a \u20ac50 security deposit<\/strong>.<\/p>\n

    The deposit will be refunded on the day of check-out<\/strong>, once it has been verified that:<\/p>\n

      \n
    • The room is in good condition.<\/li>\n
    • There is no damage to the furniture or premises.<\/li>\n
    • There has been no smoking inside the establishment.<\/li>\n
    • The accommodation rules have not been breached.<\/li>\n
    • No exceptional cleaning has been necessary.<\/li>\n
    • None of the equipment provided is missing.<\/li>\n<\/ul>\n

      If damage or breaches are identified, the establishment may retain all or part of the deposit, informing the customer of the reasons for that decision.<\/p>\n

      \n

      10. Early departure<\/strong><\/h2>\n

      If the customer voluntarily leaves the accommodation before the scheduled departure date, they will not be entitled to a refund<\/strong> for unused nights.<\/p>\n

      \n

      11. Cancellation for reasons attributable to the establishment<\/strong><\/h2>\n

      If, due to exceptional circumstances not attributable to the customer, Pensi\u00f3n Rench Playa cannot provide the contracted service, the establishment will offer, depending on the circumstances:<\/p>\n

        \n
      • A change of dates.<\/li>\n
      • Alternative accommodation with similar characteristics, where possible.<\/li>\n
      • A full refund of the amount paid.<\/li>\n<\/ul>\n
        \n

        12. Force majeure<\/strong><\/h2>\n

        INALKO C.B. shall not be liable for inability to provide the service arising from unforeseeable or unavoidable circumstances beyond its control, such as:<\/p>\n

          \n
        • Natural disasters.<\/li>\n
        • Fires.<\/li>\n
        • Floods.<\/li>\n
        • Widespread utility outages.<\/li>\n
        • Pandemics.<\/li>\n
        • Armed conflicts.<\/li>\n
        • Orders issued by the competent authorities.<\/li>\n
        • Other legally recognised force majeure events.<\/li>\n<\/ul>\n

          In these cases, both parties will seek a reasonable solution in light of the particular circumstances.<\/p>\n

          \n

          13. Contact<\/strong><\/h2>\n

          For any enquiry relating to cancellations, returns or refunds, customers can contact the establishment at:<\/p>\n

          INALKO C.B.<\/strong><\/p>\n

          Email:<\/strong> hola@pensionrenchplaya.com<\/p>\n

          Telephone:<\/strong> +34 608 378 935<\/p>\n

          \n

          14. Amendments to this policy<\/strong><\/h2>\n

          INALKO C.B. may update this Returns and Refunds Policy where necessary to reflect legislative changes or changes in the operation of the establishment.<\/p>\n

          The applicable terms will be those in force at the time of booking.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Pol\u00edtica de devoluciones y reembolsos \u00daltima actualizaci\u00f3n: 24 de octubre de 2026 1. Objeto La presente Pol\u00edtica de Devoluciones y […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"large":false},"uagb_author_info":{"display_name":"joanraez","author_link":"https:\/\/pensionrenchplaya.com\/author\/joanraez\/"},"uagb_comment_info":0,"uagb_excerpt":"Pol\u00edtica de devoluciones y reembolsos \u00daltima actualizaci\u00f3n: 24 de octubre de 2026 1. Objeto La presente Pol\u00edtica de Devoluciones y […]","_links":{"self":[{"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":347,"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/347"}],"wp:attachment":[{"href":"https:\/\/pensionrenchplaya.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}